The British Butler Institute has been recognized as the leader in Butler and Hospitality Training Worldwide.
The British Butler Institute International School is a London UK UK-based institute that equips the hospitality professional with the latest skills required to meet and surpass new International Standards.
Established in 1997 and represented in over 14 countries, the Institute is a world leader in luxury front-of-house training with clients that
span the globe which includes Royal Palaces / Embassies staff / fabulous hotels / Royal Superyachts / private jet companies/luxury retail such as Louis Vuitton, Chanel and many more/ universities including Oxford University in the UK / luxury rail/residences for the rich and famous and many more.
The Institute’s ethos is to deliver services that match and surpass the requirements of its clients and students worldwide which has resulted in a team effort working closely with our clients to achieve outstanding results achieving best in the world status awarded to them by industry standard bodies.
Course Agenda:
Expert Training will be hands-on demonstrations of the specific skill sets needed to improve staff service levels. Each subject will be discussed, demonstrated, and then role-played by all candidates and then immediately implemented in the “real” environment to ensure success. Our step-by-step training methods will ensure the “5 Golden Pillars of Service Excellence” are implemented to maximum effect.
The 5 Golden Pillars for the Service Professional in Aviation:
- Consistency
- Anticipation
- Attention to small details
- Listen and act
- Concierge by walking around
Highlighted Learning Modules:
- Personal presentation and the line-up
- What makes the consummate professional
- What the service professional should carry on person
- Enter VVIP world
- The Empirical 4 Golden Pillars of life in service
- Department essentials and practical posture details
- Professional polished language skills. Professional words and phrases
- The Empirical Golden Pillar of life in service. Concierge by walking around
- Meet, greet, and departures
- How to deal with a challenging guest
- Dealing with prying guests seeking confidential information
- 15 steps to complete Confidence
- Cabin orientation excellence
- Drinks tray service and presentation
- Cabin checklists
- Silver service essentials
- Towel folds
- Toilet paper folds
- The Art of Menu Presentation
- Caviar Service
- Folding Napkins
- Cabin Table Settings
- The history of English Afternoon Tea and the set-up and service of traditional High Tea
- Refreshment service excellence
- Champagne knowledge and serving protocol
- Cognac. Service and detailing
- Jacket presentation
- Pen etiquette
